Gunawan, Agus; Gunawan, Theresia; Kornarius, Yoke Pribadi; Chandra, Ivan; Elisabet; Anggana, Patra; Aulia, Asdi Athuri
(EFES Publishing House, 2013)
Restaurant is one of the most competitive industries in Indonesia. To survive in the business, each restaurant has a goal to transform their customers into loyal customers. For achieving this goal, the restaurant cannot ...