Analysis of human capital business partner roles and performance in PT. Pos Indonesia Bandung

Abstract

Human resources are the vital asset to a company and its main function is to manage and develop employees in the business, therefore having the most influence towards the performance of the company. Human capital business partner is a part of human resources that mainly focuses on the strategical part of the business and work closest with managers and business leaders. However, employee satisfaction and engagement are factors that influences the level of performance of the business. Therefore, this research paper was conducted to discover how has the influence of the human capital business partner impact the performance of the business with the variables used which are employee satisfaction and employee engagement. This research was conducted using a qualitative technique which is the interview method, then analyzed using content analysis method. The interview was done with employees from PT. Pos Indonesia that work under the Human Resources Department, where the interview questions mainly focus on employee satisfaction and engagement. The results of this study indicate that the presence of the Human Capital Business Partner department have provided them with the fulfillment of needs therefore resulting them to perform better in the company.