Abstract:
Human resources are the vital asset to a company and its main function is to
manage and develop employees in the business, therefore having the most influence
towards the performance of the company. Human capital business partner is a part of
human resources that mainly focuses on the strategical part of the business and work
closest with managers and business leaders. However, employee satisfaction and
engagement are factors that influences the level of performance of the business.
Therefore, this research paper was conducted to discover how has the influence of the
human capital business partner impact the performance of the business with the
variables used which are employee satisfaction and employee engagement.
This research was conducted using a qualitative technique which is the
interview method, then analyzed using content analysis method. The interview was
done with employees from PT. Pos Indonesia that work under the Human Resources
Department, where the interview questions mainly focus on employee satisfaction
and engagement.
The results of this study indicate that the presence of the Human Capital
Business Partner department have provided them with the fulfillment of needs
therefore resulting them to perform better in the company.
