Abstract:
In food factories, one of the important things is the food safety. In ISO 22000 there is a Food Safety Management System that helps to maintain the quality of the food itself. If it is found a violation against the ISO 22000, the factories could lose their certification and will lose their customers. This research is trying to evaluate and understand the procedure of the implementations of the ISO 22000 in PT S which is a food factory that produces yeast. It needs to be evaluated because of there are some violations found during the process of unloading the raw material. The research methods are quantitative, with descriptive and the technique that is used are interview, collecting documents for the data and observation. The research finds that PT S still uses different communication platforms; some of them are using email, and the rest are using WhatsApp Group which appears the miscommunication to be happening; the evaluation or as known as the internal audit period is once a year while there is some evaluation that needed to be done as soon as possible, and their training is conducted not with the experts but with the managerial which resulting to the lack of awareness of the procedure. The recommendation for PT S is they have to socialize about their communication tools and using just one platform, they should conduct the evaluation or their internal audit twice a year so they can update their procedure, and the training should be conducted by the experts so they can get their own individual certificate. The result of this research offers insights for the PT S especially for the procedure in unloading raw material and also to the readers when it comes to the implementation of ISO 22000 by using the cause and effect diagram.
