Abstract:
Information and Communication Technology (ICT) on buses
and at major bus terminal in large cities in Indonesia is needed for
sustainable transportation. Based on the existing condition of buses and
major bus terminals, ICT implementation cannot be completed at one go,
but needs to be done in different stages. The aims of this study are
identification of existing ICT implementation, to determine the necessity
and priority of ICT implementation based on passengers’ needs and to
provide stages of ICT implementation on buses and at major bus terminals
in Indonesia for the purpose of sustainable transportation. Case studies are
carried on Trans-Sarbagita buses and at Mengwi major bus terminal in
Denpasar, Bali and on Surabaya-Yogyakarta buses and at Purabaya major
bus terminal in Surabaya, Indonesia. Five hundred and sixty-six passengers
and the terminal authority are involved in this study. Data collecting
method is questionnaire and interview. Important performance analysis is
used in analysis. Results indicated that the stages are: 1) maintenance of
existing ICT daily operations, i.e. CCTV and online-ticketing, 2)
dissemination of existing and future ICT facilities to the society, 3) effort
to implement ICT needed by passengers, 4) effort to implement ICT based
on passengers’ priority, and 5) implementation of other advanced ICT in
the future with financial support and the firm effort of local government,
national government and industry, consistently and continuously.
