Service-performance chain: a triangle conceptual model

Septina, Nina; Widyarini, Maria

dc.contributor.author	Septina, Nina
dc.contributor.author	Widyarini, Maria
dc.date.accessioned	2019-03-26T04:49:35Z
dc.date.available	2019-03-26T04:49:35Z
dc.date.issued	2018
dc.identifier.other	maklhsc449
dc.identifier.uri	http://hdl.handle.net/123456789/7732
dc.description	Makalah dipresentasikan pada The 2018 Economics and Business Competitiveness International Conference (EBCICON). Fakultas Ekonomi UNPAR. Bali, Indonesia, 21-22 September 2018.	en_US
dc.description.abstract	The service-profit chain demonstrates links between profitability, customer loyalty, and employee satisfaction, loyalty, and productivity. Previous research applied the service-profit chain among various sector research found that within the service-profit chain did not consistently linked. The conceptual model of this research is modified from the Heskett et al. service-profit chain framework as data for some variables in the service-profit chain were not accessible by adjusting profitability and revenue growth to daily business performance. This re-search aims to propose the service-performance chain model (Indonesian context).	en_US
dc.language.iso	en	en_US
dc.publisher	Fakultas Ekonomi Unpar	en_US
dc.subject	EMPLOYEE LOYALTY	en_US
dc.subject	CUSTOMER LOYALTY	en_US
dc.subject	CUSTOMER SATISFACTION	en_US
dc.subject	SERVICE QUALITY	en_US
dc.subject	EMPLOYEE SATISFACTION	en_US
dc.subject	SERVICE-PROFIT CHAIN	en_US
dc.title	Service-performance chain: a triangle conceptual model	en_US
dc.type	Conference Papers	en_US