The benefits and challenges of digitilization for employee performance management in a medium-sized company in Kecamatan Lembang, West Java, Indonesia

Abstract

One key to successful management of agro-tourism business is performance management which should be related to service quality. Performance management research is generally done on a profit-oriented company, but employee performance management research which is related to digitalization has never been done in the agro-tourism sector, especially for medium-sized enterprises, which are not always profit oriented. Case study have been conducted in a middle-sized enterprise of agro-tourism sector at Kecamatan Lembang. The aim of this literature is to complete the model of employee performance management by find out what kind of benefit and challenge of digitalization that can improve the application of the model. The limitation of this paper is the output model will be generated only used to agro-tourism sector in this enterprise, but this framework will be useful for every researcher who are interested with employee performance management for tourism-service sector.