Tingkat pelayanan angkutan umum Trans Metro Pekanbaru

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dc.contributor.author Sutandi, Anastasia Caroline
dc.contributor.author Santosa, Wimpy
dc.contributor.author Putra, Rizky Kurniansyah
dc.date.accessioned 2018-03-08T02:43:51Z
dc.date.available 2018-03-08T02:43:51Z
dc.date.issued 2012
dc.identifier.isbn 978-602-18555-0-8
dc.identifier.other maklhsc366
dc.identifier.uri http://hdl.handle.net/123456789/5393
dc.description Makalah dipresentasikan pada Seminar Nasional Transportasi "Mewujudkan Penyelenggaraan Sistem Transportasi Perkotaan yang Tertib dan Berkeselamatan". FSTPT dan Fakultas Teknik Sipil dan Perencanaan Universitas Bung Hatta Padang. Padang, 31 Mei 2012. en_US
dc.description.abstract Bus Trans Metro Pekanbaru (TMP) is an urban public transportation implemented by Pekanbaru Municipality in 2009. The aim of this paper is to evaluate the service rate of Bus TMP based on passenger’s experience. Service rate consists of importance rate and satisfaction rate. Primary data is collected using questionnaire and secondary data is from TMP operator. Descriptive method, quadrant analysis, and correlation method are used to determine service rate and to evaluate relationship between importance rate and satisfaction rate. The results indicate that in range 1 to 5, TMP service rate is more than 3 except security in shelters (2.66). Variables with highest value in importance rate are comfortability and pollution-emission and variables with highest value in satisfaction rate are bus ticket price, location of shelters, and officer hospitality. Recommendation to Pekanbaru Municipality is to maintain good variables of service rate and pay more attention to increase security in shelters. en_US
dc.language.iso Indonesia en_US
dc.publisher Forum Studi Transportasi antar Perguruan Tinggi (FSTPT) en_US
dc.subject SERVICE RATE en_US
dc.subject PUBLIC TRANSPORTATION en_US
dc.subject BUS TRANS METRO PEKANBARU en_US
dc.title Tingkat pelayanan angkutan umum Trans Metro Pekanbaru en_US
dc.type Conference Papers en_US


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