dc.contributor.author |
Wibisono, Yogi Yusuf |
|
dc.contributor.author |
Govindaraju, R. |
|
dc.contributor.author |
Irianto, D. |
|
dc.contributor.author |
Sudirman, I. |
|
dc.date.accessioned |
2017-05-02T06:52:40Z |
|
dc.date.available |
2017-05-02T06:52:40Z |
|
dc.date.issued |
2016 |
|
dc.identifier.uri |
http://hdl.handle.net/123456789/1547 |
|
dc.description |
Makalah dipresentasikan pada The IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE Indonesia Section, IEEE TEMS Singapore Chapter, IEEE TEMS Hong Kong Chapter. Bali, Indonesia, 4 - 7 December 2016. |
en_US |
dc.description.abstract |
Nowadays the competition in IT offshoring is
fierce along with the rapid growth of IT offshoring. Some of
Indonesian IT vendors succeed in acquiring IT projects from
clients abroad, but some of them are not successful in
delivering the project. Some previous studies have included
interaction capability as the determinant of IT outsourcing
success, but the concept of interaction is considered as one
dimension. This study will explore dimensions of interaction
capability including its determinants. Based on the result of
semi-structured interview with the representative of
Indonesia’s leading offshore IT outsourcing company, the
interaction between the company and client is very
important for the success of software development. Our
results show that communication and coordination are the
main dimensions of interaction capability. The supporting
determinants of interaction capability include human
resources management and technology. The inhibiting
determinants of interaction capability include cultural
distance and temporal distance. |
en_US |
dc.publisher |
IEEE Computer Society |
en_US |
dc.subject |
INFORMATION TECHNOLOGY |
en_US |
dc.subject |
outsourcing |
en_US |
dc.subject |
offshore |
en_US |
dc.subject |
INTERACTION CAPABILITIES |
en_US |
dc.title |
Interaction capability, process quality, and outsourcing success: A vendor perspective in offshore IT outsourcing |
en_US |
dc.type |
Conference Papers |
en_US |