Information and Communications Technology Necessity at an Integrated Bus Terminal in Indonesia

Abstract

The integrated bus terminal as a part of public transportation infrastructure needs to be equipped with the application of communication and information technology, to meet and improve passenger service standards and terminal operational standards. This study aims to evaluate the availability and application of communication and information technology in integrated bus terminals in serving passengers. Based on existing conditions, it is recommended to enhance the application of communication and information technology to improve service to the community. A case study was carried out at the Pulo Gebang integrated bus terminal in Cakung, East Jakarta. Primary data was obtained by using questionnaires and secondary data, namely the number of passengers, the number of bus routes, and the application of communication and information technology, were obtained from the website of the Jakarta Transportation Agency. The analysis results show that the application of communication and information technology is indispensable in integrated bus terminals. In more detail, it was found that the application of communication and information technology in the terminal, with regard to booking tickets through the website or online and the availability of self-ticketing in the terminal, was the most important thing for bus passengers.