Sunanto, Sandra; Satyarini, Ria; Taufiqurrahman; Amran; Shekarchizadeh, Ahmadreza
(Lembaga Penelitian dan Pengabdian Kepada Masyarakat UNPAR, 2010)
Universities strive to deliver high-quality service throughout its educational curriculum and its administrative process. In order to do so, universities must view students as their primary clients and seek to maximize ...