Abstract:
The service quality of public transportation in several cities in Indonesia has not fulfilled the expectation yet. There are many negative experiences that have been experienced by the user of public transportation. The purposes of this study are to analyze the perception regarding negative experience experienced by the users of the public transportation in Jakarta, Bandung, Yogyakarta and to compare the perception of negative experience in those three cities. The data employed in this study are secondary data. Analysis in this study applies the non-parametric statistic method, i.e. k-independent sample and chi-square. The results show that there is significant different between perception of the users of public transportation and the negative experience in making use of public transportation. Frequencies for each negative experience in those three cities are also significantly different.
